Privacy Policy

Effective Date: August 14, 2026

SCOOPR LLC, doing business as Scoopr Full-Service Pet Waste Removal (“Scoopr,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit myscoopr.com, request or receive services, use our client portal, contact us, take part in a referral or rewards program, or otherwise interact with us.

This Privacy Policy applies to information collected online and offline. Our Terms of Service also apply when you request or receive services.

1. Information we collect

Information you provide

Depending on how you interact with us, we may collect:

• Contact information: Your name, service and billing addresses, email address, and phone number.
• Account and service information: Your selected service, service frequency, yard size and condition, scheduling preferences, special instructions, account settings, and service history.
• Property and access information: Gate details, access codes, entry instructions, fence or gate conditions, areas to service, and other information needed to enter and work safely on the property.
• Pet information: Pet names, breeds, sizes, birthdays, behavior or safety information, care notes, and photographs. This may include a current photo of a dog identified as potentially unsafe around our team.
• Photos and recordings: Photos or video of gates, access points, yard conditions, completed work, workers, equipment, and animals on the property.
• Billing and transaction information: Invoices, payments, refunds, credits, discounts, transaction history, and limited payment-method details received from our payment processor. Full payment-card information is collected and processed by Stripe or another authorized payment processor. We do not normally receive or store the full card number or security code.
• Communications and account records: Emails, text messages, calls, form submissions, support requests, feedback, complaints, reviews, service notes, consent records, and records showing when you accepted our Terms or other account documents.
• Referral and rewards information: The name of the person who referred you, people you refer, referral eligibility, general location information needed to determine a neighborhood bonus, and related credits or rewards.

Information collected automatically

When you use our website, emails, forms, or portal, we and our service providers may automatically collect:

• IP address and approximate location based on that address
• Browser, device type, operating system, and device or online identifiers
• Pages viewed, links clicked, time spent, referral source, and other website activity
• Interactions with advertisements and marketing emails
• Information collected through cookies, pixels, tags, and similar technologies

Information from other sources

We may receive information from a person who refers you, payment and client-management providers, advertising and analytics providers, review platforms, public sources, or other parties you authorize to provide information to us.

2. How we use information

We may use personal information to:

• Review service requests and set up customer accounts
• Schedule, provide, document, and improve our services
• Confirm yard access and help protect customers, pets, property, and our team
• Process invoices, payments, refunds, credits, discounts, and referrals
• Send service, scheduling, billing, safety, account, and support communications
• Respond to questions, complaints, disputes, and service concerns
• Operate and improve our website, client portal, forms, and business systems
• Measure website use and the results of advertising and marketing
• Send marketing where allowed and honor communication preferences
• Detect fraud, misuse, security problems, or violations of our Terms
• Meet legal, tax, accounting, insurance, and regulatory requirements
• Protect our rights and the rights and safety of others

3. How we disclose information

We may disclose personal information to the following parties when reasonably needed:

• Client-management and field-service providers, including Sweep&Go, which help us manage onboarding, scheduling, customer accounts, service records, and communications.
• Payment processors, including Stripe, which process card information and payments.
• Website and technology providers, including hosting, WordPress, forms, email, SMS, analytics, advertising, reviews, backups, security, and technical support providers.
• Employees and contractors who need the information to provide service, support customers, manage accounts, or operate the business.
• Professional advisers, such as attorneys, accountants, insurers, and consultants.
• Government authorities or other parties when required by law or reasonably necessary to respond to legal process, investigate fraud, enforce our agreements, protect safety, or protect legal rights.
• A buyer, lender, investor, or successor in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.
• Other parties at your direction or with your consent.

We do not sell personal information for money. Advertising and analytics providers may receive online identifiers and website activity. Depending on the law that applies, this type of disclosure may be called a “sale,” “sharing,” or targeted advertising even when no money is exchanged. Where required by law, you may ask us to stop these disclosures by following the instructions in Section 9.

4. Service and marketing photos

Service documentation

We may take photos or video to document completed work, gate or access conditions, yard conditions, safety concerns, animals present during a visit, and other service issues. We may use this material for service records, quality control, training, customer support, account administration, safety, and dispute review.

A dog photo provided because the dog may be unsafe around our team is used for identification, service planning, and safety. We will not use that photo publicly for marketing unless you give us separate permission.

Marketing material

Unless you opt out, we may use non-identifying photos or video taken while we work for our website, social media, advertising, training, or other business materials. This may include our team at work, equipment, before-and-after results, and dogs we interact with.

For public marketing, we take reasonable steps to avoid showing street addresses, house numbers, license plates, identifiable people, or other details that would directly identify the property or customer.

You may opt out of marketing photography at any time by emailing hello@myscoopr.com with the subject “Photography Opt-Out.” An opt-out does not prevent photos or video that are reasonably needed for service documentation, access, safety, quality control, or a dispute. An opt-out applies going forward. We will also make reasonable efforts to stop future use of material already created and to remove it from channels we control when practical.

5. Cookies, analytics, and advertising

We and our providers use cookies, pixels, tags, and similar tools for:

• Website security and basic operation
• Forms, account access, and client portal functions
• Remembering settings and preferences
• Understanding website visits and performance
• Measuring advertising and marketing results
• Showing or measuring advertisements where allowed

Tools currently used on our website may include Google services, Meta Pixel, WordPress.com statistics, and Mailchimp. These providers may collect information directly from your browser or device and handle it under their own privacy policies. Our client portal may also use cookies needed for account and service functions.

You can limit cookies through your browser settings and, where available, through the privacy or advertising controls offered by these providers. Blocking cookies may affect website, form, or portal functions.

6. Email, phone, and text communications

We may use the contact information you provide to send scheduling updates, visit notices, invoices, payment information, account messages, safety notices, support responses, and other communications related to your service.

You may opt out of marketing emails by using the unsubscribe link in the message. You may opt out of eligible marketing text messages by replying STOP. You may also contact us at hello@myscoopr.com or 706-223-0499. Message frequency varies, and standard message and data rates may apply.

Opting out of marketing does not stop service, billing, safety, legal, or account communications that we are permitted or required to send. Consent to marketing messages is not a condition of purchasing service. We will obtain separate consent for automated or prerecorded marketing communications when the law requires it.

7. How long we keep information

We keep personal information for as long as reasonably necessary to provide service, manage accounts, maintain business and tax records, process payments, prevent fraud, address safety issues, resolve disputes, enforce agreements, and meet legal or insurance requirements.

When information is no longer reasonably needed, we may delete it or remove details that identify you. Copies may remain for a limited time in backups or records that cannot reasonably be separated from other information. Those copies remain protected and are removed through our normal backup and record-retention processes.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards based on the type of information and how it is used. These measures may include access controls, limited staff access, secure service providers, account protections, and encryption where appropriate.

No website, payment system, transmission method, or storage system is completely secure. We cannot promise that personal information will never be accessed, lost, or misused.

9. Your privacy choices and requests

Depending on where you live and the law that applies, you may ask us to:

• Confirm whether we have personal information about you
• Provide access to or a copy of that information
• Correct inaccurate information
• Delete certain information
• Limit or object to certain uses of information
• Opt out of targeted advertising or disclosures treated as a sale or sharing
• Honor your marketing and photography choices

Send privacy requests to hello@myscoopr.com with the subject “Privacy Request,” or contact us using the information in Section 13. We may need to verify your identity and authority before completing a request. If an authorized agent submits a request, we may ask for proof that the agent has permission to act for you.

These rights are subject to applicable law and its exceptions. We may keep information that is needed for legal obligations, payment and tax records, fraud prevention, safety, disputes, or other lawful business needs. We will not unlawfully discriminate against you for making a privacy request.

10. Children’s privacy

Our website and services are not directed to children. A customer must be at least 18 years old to open an account or request service. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and remove it as appropriate.

11. External websites and services

Our website, messages, or portal may link to websites or services that we do not control. Their privacy practices are governed by their own policies. Please review those policies before providing information directly to them.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, or legal duties change. We will post the updated policy on this page and change the effective date. When required, we will provide additional notice or ask for consent before a material change takes effect.

13. Contact us

SCOOPR LLC
Doing business as Scoopr Full-Service Pet Waste Removal
2109 Pine Street, Suite C
Augusta, Georgia 30905

Email: hello@myscoopr.com
Phone: 706-223-0499