Privacy Policy
Effective Date: September 15, 2025
Scoopr (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
Personal Information
To provide our services effectively, we may collect personally identifiable information, including but not limited to:
•Name
•Mailing and physical address
•Email address
•Phone number
•Payment details (processed securely via third-party payment processors such as Stripe or Square)
•Service preferences (e.g., yard size, frequency, special instructions, gate information)
•Pet information (names, breeds, birthdays, and care notes)
Automatically Collected Information
When you visit our website or use our services, we may automatically collect information such as:
•IP address
•Device type, browser type, and operating system
•Pages visited and interactions with our site (via cookies, analytics, and other tracking technologies)
•Referral sources and time spent on site
Anonymous Demographic Information
We may also collect non-identifiable data such as:
•Age range
•Gender
•Household size or income bracket
•Location data (city, state, ZIP code)
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2. How We Use Your Information
We use collected information to:
•Provide, manage, and improve our pet waste removal services
•Process payments, issue invoices, and manage your account through our customer portal
•Communicate with you regarding your service, including reminders, scheduling updates, and promotions
•Enhance the website experience and improve our service offerings
•Comply with legal and regulatory requirements
We do not sell, rent, or lease your personal information to third parties.
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3. Customer Rights and Choices
You have the right to:
•Access the personal information we hold about you
•Request correction or deletion of your personal information
•Opt out of promotional communications at any time
•Request limitations on how we process your information
To exercise any of these rights, contact us at privacy@myscoopr.com.
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4. Cookies and Tracking Technologies
Scoopr uses cookies and similar tracking technologies to:
•Personalize your experience on our website
•Save your login, preferences, and portal settings
•Collect usage data to improve our services
Most browsers allow you to disable cookies, but some website features may not function properly if cookies are turned off.
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5. Data Retention
We retain personal information only as long as necessary to:
•Provide our services
•Fulfill legal obligations
•Resolve disputes or enforce agreements
When no longer needed, your data is securely deleted.
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6. Security of Your Information
We implement industry-standard security measures including:
•End-to-end encryption for sensitive data
•Access controls and secure storage
•Limited employee access based on role
However, no system is completely secure. You acknowledge that online data transmission carries inherent risks beyond our control.
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7. Children’s Privacy
Scoopr does not knowingly collect personal information from children under 13. If you are under 13, you must obtain parental or guardian consent to use our services. If you believe a child has provided information, contact us immediately.
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8. External Links
Our website may include links to third-party websites. Scoopr is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any site you visit.
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9. Opt-Out & Communications
You may opt out of marketing or promotional communications:
•By replying “Stop” to SMS messages
•By unsubscribing from emails using the link provided
•By contacting us via hello@myscoopr.com or 706-223-0499
We will honor your preferences promptly.
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10. Changes to This Privacy Policy
Scoopr may update this Privacy Policy periodically. Changes will be posted on our website with the effective date. Continued use of our site or services after changes constitutes acceptance of the updated policy.
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11. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: hello@myscoopr.com
Phone: 706-223-0499
Address: 2109 Pine Street, Suite C Augusta, GA 30905
