Effective Date: December 10, 2025
By initiating service with Scoopr, you (the client) agree to the following terms and conditions.
Yard Access
To perform service, Scoopr requires safe and unobstructed access to your yard. If we arrive and cannot enter due to a locked gate, blocked entry, or pets that pose a risk, we will notify you and skip that visit. If you confirm the issue has been resolved, we may attempt one return visit that week.
Repeated access issues may result in a charge at the regular service rate and could lead to cancellation. Missed visits for access reasons are non-refundable. Promotional pricing may also be voided if service cannot be completed.
Pet and Yard Updates
Please keep us informed if anything changes, such as new pets, yard renovations, or potential hazards. We tailor our service based on your yard’s layout and your pets’ needs, and accurate information helps us deliver consistent results.
Client Portal and Payment
All billing is managed through our secure client portal. If you sign up via our website, you will be prompted to create a login. If we onboard you manually, we will create your account and send access details via email. Inside the portal, you can view service history, invoices, and link a card for automatic billing.
A valid credit or debit card must be connected to your account prior to your first service visit. If a card is not on file when we arrive, we will attempt to contact you. If we are unable to reach you, your visit will be rescheduled for the next available opening, which may delay service depending on seasonal demand.
For assistance, call 706-223-0499.
Billing Schedule
Recurring services are billed in advance on the 1st of each month. Payment must be received before service can be performed.
If you begin recurring service mid-month, you will be billed for the remaining visits that month.
One-time cleanups are due on the day of service.
If payment has not been received by your scheduled service date, your account may be temporarily removed from the route until brought current.
Services billed in advance are non-refundable. If you cancel mid-month, service may continue through the end of the billing cycle upon request.
Plan Adjustments
You may change service plans at any time through the client portal or by contacting Scoopr.
Increases in service frequency take effect immediately and will be billed on a prorated basis for the remaining visits in the billing cycle.
Decreases in service frequency take effect at the next billing cycle. Prepaid visits for the current month will still be honored.
Arrival Times
Routes are optimized based on geography, scheduling, and traffic. Exact arrival times cannot be guaranteed. Service routes typically operate between 7:00 AM and dusk.
A text notification is usually sent 15 to 60 minutes prior to arrival.
Your assigned service day will remain consistent unless you are notified of a change.
Presence During Service
You do not need to be home as long as clear yard access is provided.
Dogs may remain in the yard if they are calm and non-aggressive. If a technician has not previously met your dog and you are home, a brief introduction is appreciated. Technicians may use training treats unless you request otherwise or notify us of dietary restrictions.
After service, a photo of the secured gate will be sent to the email address on file.
Holidays
If service falls on a major holiday, that visit will be skipped and a double cleanup will be performed the following week. Charges remain the same due to accumulated work.
Initial Visit Reset Policy
The first visit is a Reset Cleaning intended to restore the yard to a maintainable condition. Accumulated waste is removed and the area is prepared for ongoing service. Full sanitation, washing, and the Barefoot-Ready™ process begin on the first recurring visit.
In cases of extreme buildup, the Reset Cleaning may be split into multiple visits. Clients will be notified if this is required.
Service typically begins within two business days of signup, subject to availability, weather, and routing.
The initial visit is not guaranteed to achieve full Barefoot-Ready™ status. Lawn conditions improve progressively with recurring service.
Equipment Disinfection
All tools are disinfected after each visit using a kennel-grade, biodegradable disinfectant to prevent cross-contamination.
Weather Delays
Service may be delayed or rescheduled due to unsafe conditions such as lightning, flooding, ice, or extreme heat. Service resumes as soon as conditions are safe.
Vacation Holds
Advance notice is required to pause service. Billing will be paused during approved holds. Retroactive credits are not available.
If pets continue using the yard during a pause, accumulated waste may result in an additional cleanup fee when service resumes.
Yard Conditions
Unsafe or unsanitary conditions may result in paused or canceled service. Promotional pricing may be revoked if conditions are not corrected.
Grass Height, Leaves, and Visibility
Scoopr relies on visual identification to locate and fully remove pet waste. If waste cannot be seen, it cannot be scooped. Excessive leaves, heavy debris, overgrown grass, or similar conditions may prevent effective service.
Scoopr technicians may rake or move leaves and light debris as part of normal service to improve visibility. However, raking is limited to what is reasonably necessary to locate waste and does not constitute full leaf removal or landscaping services.
If pet waste is concealed by leaves, debris, or grass to the point that it cannot be located, Scoopr cannot guarantee complete removal in those areas. Clients are encouraged to help keep service areas reasonably clear, as improved visibility directly results in a more thorough and hygienic cleanup.
No guarantee applies to waste that cannot be visually identified at the time of service.
Urine Spots and Lawn Damage
Scoopr does not repair lawn damage caused by pet urine. While the Barefoot-Ready™ process supports long-term lawn health, existing urine burns cannot be reversed.
Safety and Yard Sign Policy
Scoopr may place temporary yard signage to indicate service completion and solution application. Signs are a precaution only and may remain between visits unless you request removal.
Service Scope and Tier Inclusions
Pricing is based on visit frequency, number of dogs, and service area. Standard service covers up to one quarter acre. Larger areas or excessive conditions may require adjusted pricing.
Promotions and Discounts
Promotion terms are available at myscoopr.com/promotion-terms-and-conditions. Promotional pricing may be revoked if service is disrupted due to noncompliance.
Cancellation Policy
You may cancel service via the client portal or by emailing hello@myscoopr.com.
Scoopr may cancel service due to safety issues, access issues, nonpayment, or inappropriate conduct. Outstanding balances are due within 15 days of cancellation.
Conduct and Respect
Respectful conduct is required. Threatening, inappropriate, or harassing behavior will result in immediate termination of service.
Service Area
Service is provided throughout the Central Savannah River Area, including Augusta, Evans, Martinez, Grovetown, Harlem, Appling, North Augusta, and Aiken. Areas within approximately 20 miles of the I-20 Savannah River bridge may be eligible.
Photography and Video Consent
Unless the client explicitly opts out in writing, Scoopr is granted permission to photograph and record video of exterior yard areas during service visits. This permission grants Scoopr a non-exclusive, royalty-free license to use such images or footage for promotional, educational, marketing, and advertising purposes, including use on websites, social media, digital content, print materials, and other marketing platforms.
All photography and video is used solely to demonstrate Scoopr’s cleaning system, service process, and before-and-after results.
Scoopr respects client privacy at all times. Content will never include interior views of homes, views through windows, addresses, identifying landmarks, or any information that could reasonably identify the property owner or location. No content will be represented as belonging to a specific client or property unless express written permission is provided.
Clients may opt out of photography or video recording at any time by notifying Scoopr in writing. Opt-out requests apply to future service visits only and do not require removal of content previously captured in compliance with these Terms.
Agreement to Terms
By initiating or continuing service, you agree to these terms. It is the client’s responsibility to review the most current version available at myscoopr.com/terms-and-conditions. Continued service constitutes acceptance of updates.
Barefoot-Ready™ Guarantee
Scoopr’s Barefoot-Ready™ process uses an oxygen-based treatment to reduce bacteria, viruses, and organic residue while supporting soil health. While no outdoor environment can be rendered sterile, Scoopr commits to delivering a yard that meets its cleanliness standard through recurring service.
Clients should avoid walking on treated areas for at least 10 minutes or until dry. If standards are not met, Scoopr will re-treat affected areas at no additional charge, subject to compliance with these terms.
Contact Information
Email: hello@myscoopr.com
Phone: 706-223-0499
Address: 2109 Pine Street, Suite C, Augusta, GA 30905
