Scoopr February BOGO Sale – Official Terms and Conditions
Effective Date: February 1, 2026
This promotional offer (the “Promotion”) is provided by Scoopr Full-Service Pet Waste Removal (“Scoopr”). By enrolling in or participating in this Promotion, the client (“You” or “Client”) agrees to the following Terms and Conditions.
1. Promotion Period
1.1 The Promotion is available February 1, 2026 through February 28, 2026 at 11:59 PM Eastern, or until capacity is reached, whichever occurs first.
1.2 Scoopr may end, pause, or modify the Promotion at any time, including ending the Promotion early if available spots fill.
1.3 Service must begin in February 2026 for the Client to be eligible to receive Promotion benefits.
2. Eligibility
2.1 The Promotion is available to new and current recurring residential service clients.
2.2 Residential only. This Promotion does not apply to commercial services, HOAs, apartments, multi-unit communities, or other non-residential contracts unless Scoopr explicitly agrees in writing.
2.3 One Promotion per household or service address.
2.4 Participants must be 18 years of age or older.
2.5 Client must maintain a valid payment method on file with Scoopr throughout the paid portion of the Promotion and any continuing service.
3. Promotion Options and Capacity Limits
The Promotion provides one of the following “Buy/Get” options, with free time applied on the back end as described in Section 5:
3.1 Buy 4 months, get 2 months free
3.2 Buy 6 months, get 6 months free
3.3 Buy 12 months, get 24 months free
3.4 Capacity is limited per option. Scoopr will track and communicate remaining availability. Scoopr may adjust availability displayed on the website as enrollments are processed.
4. Services Covered
4.1 The Promotion applies to recurring pet waste removal services performed by Scoopr.
4.2 Services performed under the Promotion include Scoopr’s standard full-service visit, which typically includes:
- Yard waste removal
- Spot washing and cleaning of affected areas
- Deodorizing and sanitation procedures
- Waste haul-away and disposal per Scoopr’s standard process
- Service notifications and standard safety and quality procedures
4.3 One-time cleanups, special events, and non-recurring services are not included unless explicitly stated in writing by Scoopr.
4.4 Free Initial Cleanup (Tier 3 only): Clients enrolled in Buy 12 months, get 24 months free receive a free initial cleanup visit up to 60 minutes. Initial cleanup time beyond 60 minutes will be billed at $2 per minute beyond the first hour.
5. How the Promotion Works
5.1 Client selects a recurring service plan, including service frequency and dog count, and pays the “Buy” portion for the selected option.
5.2 The “Get” portion is delivered as free months applied on the back end, after the paid portion is completed.
5.3 Free months are earned and applied only if the account remains in Good Standing as defined in Section 6.
6. Good Standing Requirement
To earn and receive free months under this Promotion, the Client must remain in Good Standing, which includes all of the following:
6.1 No past-due balances and no failed payments.
6.2 No chargebacks, payment disputes, or reversals related to Promotion payments.
6.3 Ongoing ability for Scoopr to access the service area safely, including unlocked access as required and pets secured as required.
6.4 Compliance with Scoopr’s standard service policies and safety requirements.
6.5 Repeated access failures, unsafe conditions, or noncompliance may result in paused or canceled service and may void promotional pricing and/or Promotion benefits.
If the Client is not in Good Standing, Scoopr may pause service and the Client may forfeit Promotion benefits, including free months.
7. Plan Selection, Plan Changes, and Adjustments
7.1 The Promotion applies to the Client’s selected plan at purchase, including service frequency, dog count, and yard size tier.
7.2 If the Client changes frequency, dog count, yard size tier, or service scope after enrollment, Scoopr may adjust Promotion benefits so they remain consistent with the updated plan. Adjustments may include changes to:
- Pricing going forward
- The number of remaining free months
- The value of free months
7.3 Scoopr will confirm any required adjustments in writing.
7.4 Downgrades and other promotions: If the Client reduces service frequency, reduces service scope, or chooses to participate in a different promotion/discount in the future, the Client will not receive a refund for any paid Promotion amounts, and any remaining unused free months under this Promotion may be voided.
8. Yard Size and Additional Charges
8.1 Promotion pricing applies to Scoopr’s standard 1/8 acre yard size tier.
8.2 If the actual serviceable area to be cleaned exceeds the 1/8 acre tier, additional charges will be calculated based on Scoopr’s standard pricing for larger yards.
8.3 Yard size is based on the serviceable area Scoopr is expected to clean, not necessarily the total lot size.
9. Scheduling and Access
9.1 Scoopr aims to maintain consistent scheduling but may adjust service days due to holidays, weather, staffing, route optimization, or operational needs.
9.2 Start dates are subject to route density, availability, weather, and operational needs. Scoopr may decline service for addresses outside the service area or for unsafe access conditions.
9.3 Missed visits caused by lack of access, locked gates, loose or aggressive pets, hazardous conditions, or unsafe access may be forfeited and are not guaranteed to be rescheduled.
9.4 Scoopr is not responsible for delays caused by factors outside its control.
10. Non-Stacking and Existing Discounts (Current Clients)
10.1 The Promotion cannot be combined with other coupons, promotions, discounts, or referral credits during the Promotion term, unless Scoopr explicitly agrees in writing.
10.2 Current clients with existing “legacy” promotions or discounts (example: “50% off for life”) may participate, but the legacy discount does not apply during the Promotion term.
10.3 After the Promotion term ends, the Client’s legacy discount may resume, provided the Client remains active and in good standing, and unless otherwise specified in writing.
11. Pricing Lock and Renewal After Promotion
11.1 Pricing is locked for the duration of the Promotion term earned under the selected option, subject to Section 7 (plan changes).
11.2 After the Promotion term ends, service continues at then-current Scoopr pricing unless the Client cancels in accordance with Scoopr’s standard Terms and Conditions.
11A. Payment Terms and Method (Promotion)
11A.1 (New Clients) Payment for the Promotion is due upon signup and before service can begin. A valid credit or debit card must be connected to the Client’s account in the secure client portal.
11A.2 (Current Clients) Current clients may participate by submitting payment no later than February 28, 2026. Scoopr can assist with applying existing February payments toward the Promotion when requested. A valid card on file in the client portal is required.
11A.3 Scoopr’s preferred payment method is the card on file in the client portal. Failure to maintain a valid payment method may result in delayed service, removal from the route, or forfeiture of Promotion benefits.
12. Cancellation and Refund Policy
12.1 General Rule
12.1.1 Promotion payments are generally non-refundable, except as provided in Section 12.2 (Tier 2 and Tier 3 Limited 15-Day Refund Window).
12.1.2 Free months are forfeited upon cancellation, early termination, removal from route for nonpayment/noncompliance, loss of Good Standing, plan downgrade, or switching to a different promotion/discount.
12.2 Tier 2 and Tier 3 Limited 15-Day Refund Window (Buy 6 Months, Get 6 Months Free and Buy 12 Months, Get 24 Months Free)
12.2.1 A refund request may be considered only if submitted in writing within 15 days of payment for Tier 2 or Tier 3.
12.2.2 If any service has been performed prior to refund processing (including the initial service visit and any recurring visits), the value of services already performed will be deducted from the refund at Scoopr’s current standard (non-promotional) rates, including any applicable initial service charges and additional-time charges.
12.2.3 Approved Tier 2 or Tier 3 refunds are subject to a 15% administrative/cancellation fee, capped at $500. The cap applies only to the administrative/cancellation fee and does not limit deductions for services already performed.
12.2.4 Scoopr may decline refunds if the account is not in Good Standing, including chargebacks, payment disputes, or reversals.
12.2.5 Cancellation timing: To prevent billing for the next billing cycle, cancellation must be submitted at least 48 hours before the end of the current billing period (billing occurs on the 1st of each month). Otherwise, billing may proceed and service may be performed for that billing cycle.
12A. Vacation Holds and Pauses (Promotion)
12A.1 Vacation holds/pauses are subject to Scoopr approval and are intended for temporary interruptions (such as vacations).
12A.2 No refunds are issued for paused time. During an approved pause, the Promotion term may be extended; however, free months do not accrue during a pause.
12A.3 Pauses of more than 120 days within any twelve-month period may result in forfeiture of Promotion benefits and/or revocation of promotional pricing.
12B. Non-Transferability and No Cash Value
12B.1 The Promotion is non-transferable and may not be assigned to another person, household, or address.
12B.2 Free months have no cash value and may not be redeemed for cash.
12B.3 The Promotion may not be applied to non-covered services, one-time cleanups, commercial/HOA services, special requests, or services outside the Promotion scope unless Scoopr agrees in writing.
12C. Initial Visit Conditions and Additional Time
12C.1 Initial service conditions may require additional time due to accumulated waste, visibility issues, or other site conditions.
12C.2 Unless otherwise stated in these Promotion terms, if the initial service visit requires more than 60 minutes, additional time may be billed at $2 per minute beyond the first 60 minutes.
13. Promotion Modification or Termination
13.1 Scoopr may modify, pause, or discontinue the Promotion at any time.
13.2 Any changes will not affect Clients who have already enrolled and paid, except as necessary to address fraud, misuse, safety, or operational issues.
14. General Terms
14.1 All services provided under this Promotion are also subject to Scoopr’s standard Terms and Conditions.
14.2 Scoopr’s standard Terms and Conditions are available at:
https://myscoopr.com/terms-and-conditions/
14.3 If any Promotion term conflicts with Scoopr’s standard Terms and Conditions, the Promotion terms control only for Promotion-specific issues; all other matters are governed by Scoopr’s standard Terms and Conditions.
14.4 Scoopr’s decisions regarding eligibility, plan adjustments, yard size determination, and application of Promotion benefits are final, within the bounds of applicable law.
15. Contact
To enroll or ask questions:
Email: hello@myscoopr.com
Phone: 706-223-0499
Address: 2109 Pine Street, Suite C, Augusta, GA 30905
